A common misunderstanding within TAW is what exactly the chain of command is and how it works. So, what is it? A chain of command is just that, a chain of commanders who oversee everyone under them in the chain. Not every leadership position is directly part of the chain of command, however, which is a common misconception.
For example, a Staff Officer oversees the drill instructor office, but they only have temporary command over them given by the chain of command and TAW policy so they can make sure a drill instructor is doing their job correctly and that onboarding is taken care of. If a drill instructor or even a Staff Officer were to have an issue with someone in their battalion (not related to their job) they would need to report it to their chain of command, which starts with their Squad Leader (when applicable).
*chain of command pic here*
Note: Sometimes the very first chain in the chain of command can be different depending on the division you're in. Some divisions do not use squads or Squad Leaders and many do not use Platoon Leaders despite platoons being guaranteed in any division. In the event that might be true for your current division, you should still approach the first chain that is applicable to you. If there is no Squad Leader, you approach your Platoon Leader. If you're missing both, you then have to jump to your Commanding Officer.
When trying to get a issue taken care of by someone in your chain of command, you should always include whoever is part of that commander's office. For example, should you need to talk to your Division Commander about an issue, you should also include the Division Officer because they support each other and often discuss a situation together. While the DC has the final say in ever circumstance, often the DO will be given the power by the DC to handle certain issues themselves.
If for some reason there is an issue with someone in your chain of command you can jump to the next person in line. For example, if your Platoon Leader is acting up and you have no Squad Leader to handle the situation for you or they refuse/don't handle it properly, you need to approach your Commanding Officer with the problem instead.