Welcome to support! If you cannot find your answer here then feel free to contact us or post in our public help forum.
For a general overview of how TAW works, check out our Welcome Wiki. Specifically, the following may be of interest to you if you have general questions about TAW:
Note: Browser Compatibility - Certain aspects of the current TAW website are known to not work properly with some browsers and due to the time and resources needed to fully facilitate these users we are unlikely to resolve all issues. We therefore recommend that users instead use Mozilla Firefox if issues arise that the below fixes do not solve.
Try clearing your browser cache and cookies. (Firefox and Internet Explorer shortcut: CTRL+Shift+Delete)
Make sure no other browser pages are open when doing so, then restart your browser after.
Verify that whatever you’re trying to access is something that you should be able to access. Guests to our website have very limited rights. The only things a guest with no account can do is view our public forums, view blogs, view a couple select wikis and apply to a game. If you have an account that has not yet applied to a game you will have these same rights, but you will be able to post to our public forums.
Can't sign up for a game or log-in? If none of the above solutions work, this is likely an issue with your anti-virus blocking TAW's secure pages. Try completely disabling your anti-virus temporarily, then restoring it once logged in. This problem is commonly reported with Avast, but is not exclusive to it.
Common Issues:
- Guest accounts (accounts that are not signed up for a game) lack a profile page. This is working as intended.
- Guests cannot see the profile pages of other members. This is also working as intended. Once you have signed up for a game, you should then have a profile page of your own and be able to see profiles of other members.